Our Repair Process

When you visit Happy Mobiles for a repair, you can expect a simple and hassle-free process from start to finish.

1. Device Check-In: Bring in your device for a free, no-obligation assessment. We’ll evaluate the issue and provide an estimate on the spot.

2. Diagnosis: Our technicians will perform a thorough diagnostic check to pinpoint the problem.

3. Repair: Once the issue is confirmed, we’ll carry out the necessary repairs using high-quality parts and expert precision.

4. Quality Check: Before returning your device, we run a full quality check to ensure everything works perfectly.

5. Pick-Up: We’ll notify you when your device is ready, and you can pick it up the same day for most repairs!

Our goal is to make the repair process as quick and stress-free as possible.

Discounts and Deals:

Free Screen Protector with Every Repair Over £80

Protect your device after a repair with a free screen protector when you spend over £80 on repairs. It’s our way of saying thank you for trusting us with your mobile needs.

Seasonal Promotions – Save More!

Stay tuned for our holiday discounts and seasonal offers, where you can save big on repairs and accessories. Be sure to check back often or follow us on social media for the latest deals.

Referral Program:

Refer a Friend, Get Rewarded!

Love our service? Share it with your friends and family! When you refer a friend to Happy Mobiles, both you and your friend will receive £10 off your next repair. It’s our way of saying thanks for spreading the word.

Our Commitment to a Greener Future

At Happy Mobiles, we believe that repairing devices should not only benefit our customers but also the planet. That’s why we’ve incorporated eco-friendly practices into our business model to reduce e-waste and minimize our environmental impact. Here’s how we’re making a difference:

Eco-Friendly Repairs:

We use high-quality, sustainable parts for all repairs, ensuring that your device is not only restored to peak performance but also with minimal environmental impact. By prioritizing long-lasting repairs, we help reduce the need for frequent replacements, cutting down on unnecessary waste.

Recycling Program:

We are proud to offer a device recycling program that encourages our customers to recycle their old or broken phones, tablets, and accessories. Whether it’s an outdated device or a damaged part, we ensure it’s responsibly disposed of or repurposed, contributing to a cleaner planet.

Refurbished Devices:

Looking for a great deal and a way to reduce your carbon footprint? We offer refurbished phones and gadgets that are thoroughly inspected and repaired to like-new condition. By choosing a refurbished device, you’re making an eco-conscious choice that keeps perfectly usable tech out of landfills.

Sustainable Accessories:

In addition to repairs, we stock a range of sustainable mobile accessories, such as eco-friendly phone cases and chargers made from recyclable materials.

By integrating sustainability into our core values, we aim to create a better future for our community and our planet—one device at a time.

Warranty Policy: We Stand Behind Our Work

At Happy Mobiles, your trust means everything to us. That’s why we back all our repairs with a comprehensive warranty, so you can feel confident that your device is in the best hands.

What’s Covered:

• Parts and Labor: Our warranty covers both the parts we use and the labor involved in repairing your device, so if something goes wrong after the repair, we’ve got you covered.
• Duration: We offer a 12-month warranty on most repairs, ensuring long-term reliability and peace of mind.

If you experience any issues with the repair during the warranty period, simply bring your device back, and we’ll make it right—free of charge.

Our Satisfaction Guarantee: Your Happiness Is Our Priority

At Happy Mobiles, customer satisfaction isn’t just a goal—it’s our promise. We’re committed to making sure that your device works perfectly, and we won’t rest until it does. Here’s how we ensure you leave with a smile:

• No Fix, No Fee: If we can’t fix your device, you won’t pay a thing.
• Transparency in Pricing: You’ll always know exactly what you’re paying for before we start the repair. No hidden fees, no surprises—just straightforward service.
• Follow-Up Support: After your repair, our team is always available to assist with any further questions or concerns you might have.

We take pride in our work, and we won’t stop until you’re completely satisfied. That’s the Happy Mobiles Satisfaction Guarantee.12. Trust Badges & Certifications

• Accreditation and Certifications: Display any certifications or affiliations that boost credibility (e.g., certified technicians, authorized service providers).
• Security Badges: Ensure customers feel safe providing personal information through your site by displaying trust symbols (if applicable).