Frequently Asked Questions

Common Questions Answered:

1. How long do repairs take?

Most repairs are completed the same day, with many services taking just 30-60 minutes. We know how important your devices are, so we work efficiently to get them back to you as quickly as possible without compromising on quality.

2. Do you use genuine parts?

Yes, we use high-quality, genuine parts in all of our repairs to ensure the best performance for your device. You can trust that your phone or tablet is in expert hands.

3. Is there a warranty on repairs?

Absolutely! We offer a comprehensive warranty on all our repairs to give you peace of mind. The duration of the warranty may vary depending on the service.

4. What devices do you fix?

We repair a wide range of devices, including smartphones, tablets, laptops, and more. From iPhones and Samsung devices to iPads and Android tablets, we've got you covered.

5. Do I need an appointment, or can I walk in?

No appointment needed! Walk-ins are always welcome. Our technicians are ready to assist you as soon as you arrive. However, if you prefer to schedule a time, you’re welcome to book an appointment for added convenience.

6. How much does a battery replacement cost?

Battery replacement starts at £20, but the price may vary depending on your device model. We offer same-day replacements, so you won’t have to wait long to get your device up and running again.

7. Can you fix software issues like freezing or crashing?

Yes, we provide software troubleshooting and updates. Whether your device is freezing, crashing, or not running the latest software, we can diagnose and fix the issue.

8. What is the cost of unlocking my phone?

Our unlocking services start at £25.99, but the final price will depend on your device and carrier. We offer fast and reliable unlocking for various models.

9.Do you sell accessories for all mobile brands?

Yes! We carry accessories for a wide range of brands, including Apple, Samsung, Huawei, and more. From cases and chargers to headphones and screen protectors, we’ve got everything you need.

10. Do you sell refurbished phones?

Yes, we offer a selection of refurbished phones at affordable prices. All of our refurbished phones are tested for quality and come with a warranty for peace of mind.

11. How do I know if my device is repairable?

Bring your device in, and we’ll perform a free assessment. Whether it’s a cracked screen, water damage, or software issues, we’ll let you know if the device is repairable and provide a quote for the service.

12. How much do repairs typically cost?

Repair costs vary based on the type of service and the device model. Screen repairs start at £49.99, battery replacements at £29.99, and software troubleshooting at £15.99. We’ll always provide a detailed quote before starting any work.

13. Can I return or exchange accessories?

Yes, we have a return and exchange policy for accessories. If you’re not satisfied with your purchase, you can return it within 14 days for a full refund or exchange, as long as it’s in unused condition and with the original packaging.

14. Do you offer same-day service for repairs?

Yes, we offer same-day service for many repairs, especially for screen replacements and battery changes. Just bring your device in, and we’ll do our best to get it back to you quickly.

15. What types of accessories do you carry?

We carry a wide range of accessories, including phone cases, screen protectors, charging cables, wall chargers, power banks, wireless headphones, and more. We aim to provide options for all major brands.

16. How do I know which phone case is right for my device?

If you provide your device model, our staff can help you find the right case that fits perfectly and offers the protection you need. We also have cases with different styles and functionalities to choose from.

17. Can you help with data recovery?

Yes, we can assist with data recovery for certain types of damage, especially if your device is still operational. However, the success of data recovery depends on the nature of the damage.

18. Are there any hidden fees for repairs?

We strive for transparency in our pricing. The quote we provide will cover all parts and labor needed for the repair. If any additional work is required, we will inform you and get your approval before proceeding.

19. Can I get my device repaired while I wait?

Yes! Many repairs can be done while you wait. Just check with our technicians when you arrive, and they’ll provide an estimate on how long it will take.

20. What payment methods do you accept?

We accept various payment methods, including cash, credit/debit cards, and mobile payment options. If you have a specific preference, just ask our staff!

21. How can I stay updated on your promotions and offers?

To stay informed about our latest promotions, you can sign up for our newsletter, follow us on social media, or check our website regularly for updates.

22. What if I change my mind about a repair?

If you change your mind about a repair after we’ve assessed your device, you can cancel the repair before any work begins, and there will be no charge.

Device-Specific FAQs:

For iPhone Users:
1. Can you repair my iPhone screen in one visit?

Yes, iPhone screen repairs typically take under an hour.

2. Do you handle battery replacements for iPhones?

Yes, we offer quick battery replacements that can extend the life of your iPhone.

For Samsung Users:
1. Do you repair Samsung Galaxy screens?

Absolutely! We specialize in Samsung screen repairs and can often fix them the same day.

2. Can you fix water-damaged Samsung devices?

Yes, our technicians are experienced in handling water damage repairs for Samsung devices.

For Tablet Users:
1. Do you repair tablet screens?

Yes, we repair iPad and Android tablet screens efficiently and affordably.

2. Can you help with tablet software issues?

Of course! We can troubleshoot and resolve tablet software problems, including updates, resets, and glitches.

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